1-888-296-GPHA or Live Chat
Scheduling Appointments/Questions
Contact our Customer Care Center on our toll-free line:
1-888-296-GPHA (4742).
Administrative Offices are located at:
1401 S. 31st. Street, 2nd Floor,
Philadelphia, PA 19146.
Telephone: 215-925-2400
Facsimile: 215-925-4201
Report a Patient Safety Event
If you have questions about how to report a patient safety event or concern, contact the GPHA Corporate Compliance Office.
GPHA Administrative Office
Corporate Compliance Office
1401 S. 31st. Street
Philadelphia, PA 19146
Phone: 215-925-2400, extension 1075
Email: complianceoffice@gphainc.org
A GPHA patient may also report any patient safety concerns to The Joint Commission Quality and Patient Safety Office. To report a patient safety event or concern online, submit a new patient safety event or concern or submit an update to your incident. (You must have your incident number.) You may also submit the event or concern via mail, telephone, fax or email.
Office of Quality and Patient Safety (OQPS)
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 60181
Patient Safety event phone line: 1-800-994-6610
Fax: 630-792-5636
Website: http://www.jointcommission.org
Federal Tort Claims Information
Greater Philadelphia Health Action, Inc. (GPHA) is a Federally Qualified Health Center (FQHC). This means our insurance is linked to the U.S. Department of Health & Human Services and the U.S. Department of Justice.
Urgent Medical Care/After-Hours Coverage
If you are a GPHA patient or family member, call the site where you received medical attention. If you need medical, dental, mental health or substance abuse help after hours, leave your name, phone number and concern with the on-call answering service. Your call will be returned by a GPHA provider.
Some of our GPHA sites are open evenings as well as weekends. Please review all GPHA health center hours of operations. You can be seen at any facility that is open. The on-call provider will arrange for you to be seen at one of the open locations.
If this is a true medical emergency, please call 911 or go to an emergency room (ER) immediately. Please remove all call-blocking codes and/or devices while awaiting a doctor’s call after hours. Please note: On-call providers do not prescribe or refill narcotics or benzodiazepines.
Atención médica de emergencia/servicios de guardia en hora no laborales
Si usted es un paciente GPHA o un familiar llame al Centro de Salud integral donde recibió atención médica. Si usted necesita ayuda médica, dental o terapia de salud mental durante horas no laborales, deje su nombre, número de teléfono y motivo de consulta con el servicio de guardia. Su llamada será devuelta por un Medico de GPHA.
Algunos de nuestros Centros de Salud Integral laboran durante la noche y los fines de semana. Por favor revise todas las horas de operaciones de los Centros de Salud Integral de GPHA. Puede ser visto en cualquiera de los Centros de Salud Integral que esté abiertos. El Medico de Guardia hará arreglos para que usted sea visto en uno de los centros abiertos.
Si esto es una emergencia médica de verdad, por favor llame al 911 o vaya a una sala de emergencias medicas (ER) inmediatamente. Por favor, elimine todos los códigos y/o dispositivos de bloqueo de llamadas mientras espera la llamada de nuestro médico de guardia. Atención: los medicos de guardia no recetan ni rellenan narcóticos ni benzodiazepinas.
紧急医疗护理/下班后服务
如果您是GPHA 的病人或家庭成员，请致电到您接受医疗护理的地点。如果您在下班后需要医疗，牙科，心理健康或药物滥用的帮助，请致电和留下您的姓名，电话号码以及顾虑。您的电话将由GPHA医护人员返回。
GPHA的某些地点会开放到晚上和周末。请查看所有GPHA健康中心的营业时间。您可以在任何一个开放的地点见医护人员。值班的医护人员将安排您去其中一个开放地点。
如果这是真正的医疗紧急情况，请拨打911或立即前往急诊室。在等待值班医护人员的电话时，请移除所有呼叫阻止和/或设备。请注意：值班的医护人员是不会开处方或重配麻醉剂或苯二氮卓类药物。
